Find quick answers below, or send us a message and a real person will get back to you.
Most questions can be answered right here — no need to wait on an email.
In the app, go to Settings → Privacy & Data → Delete account & data. You'll confirm with your password, and your account is scheduled for deletion 24 hours later — you can cancel anytime before then from the same screen or the email we send you.
Subscriptions are managed through your Apple ID or Google Play account settings, not inside PlayPrep directly — that's how Apple and Google require it to work. Cancelling there stops future renewals; you'll keep access until the current period ends.
Pro and Pro Plus include cloud sync across up to 5 devices, including the web version. You can view and manage your connected devices anytime from Settings → Privacy & Data → Manage Devices.
Yes — we don't sell your data, and it's never shared with advertisers. Full details are in our Privacy Policy.
Send us a message using the form below with as much detail as you can — what you were doing, what you expected, and what happened instead. Screenshots help a lot.
We'd love to hear it. Use our feedback form for feature ideas and general thoughts — it helps us keep track of what people actually want.
Choose whichever fits best — both reach a real person.
For account issues, billing questions, bugs, or anything urgent — this is the fastest way to reach us directly.
Prefer email directly, or have general feedback rather than a support issue?
Support & legal: support@playprep.app
General inquiries: hello@playprep.app
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